Crew/Team Resource Management (CRM Training)
At Human Factor Asia, we help organizations strengthen teamwork, communication, and decision-making through applied human factors principles.
Drawing on our experience delivering airline Airline Pilot Standards Multi-Crew Cooperation (APS-MCC) training, we understand how complex operations rely on clear communication, shared situational awareness, and mutual trust. Our programs adapt these proven aviation-based practices to corporate and industrial environments—helping teams perform effectively under pressure, manage risk, and learn from human performance insights.
We specialise in crew and team resource management for organisations whose success depends on collaboration across boundaries—whether between supply chain partners, subcontractors, departments, or new recruits from diverse backgrounds. Through facilitated workshops and consulting engagements, we enhance team cohesion, improve safety culture, and build resilient performance systems that turn everyday operations into opportunities for learning and growth.
Safety Management Systems (SMS) Consulting
At Human Factor Asia, we bring our experience from operating aviation Safety Management Systems to help high reliability organisations design and sustain practical, culture-aligned safety systems. We understand that an effective SMS must reflect how people actually work, communicate, and make decisions—not just what procedures prescribe.
Through tools such as the Safety Action Questionnaire and Multi-Criteria Decision Making (MCDM) analysis, we assess both organisational culture and system effectiveness. Our consulting ensures that safety processes are coherent with corporate intent, integrated into daily operations, and positioned to drive continuous improvement across all levels of the organisation.
Accident and Safety Investigation
Human Factor Asia provides independent, systems-based investigation and analysis services to help organisations understand not just what happened, but why. Drawing on methodologies consistent with OSHA frameworks and international best practices, we focus on identifying systemic factors and developing effective, sustainable mitigations rather than assigning blame.
Our Managing Director Wesley Chan is a member of the International Society of Air Safety Investigators (ISASI). He brings aviation-grade investigative discipline and human factors insight to organisational incidents. We help clients turn adverse events into opportunities for learning—strengthening safety culture, accountability, and resilience across their operations.